cancel
Showing results for 
Search instead for 
Did you mean: 
Yasir980
Level 1
6 5 1 0
Message 1 of 13
1,627
Flag Post

Solved!

LAN card not detected in HP Prodesk 400 G4 MT in windows 7 32bit

HP Recommended
prodesk 400 G4 MT
Microsoft Windows 7 (32-bit)

dear respected member..  I have a essential software which runs only on windows 7 32bit.  nd my company bought HP ProDesk 400 G4 MT.   which doesn't support windows 7 32bit .  but I have installed windows by adding 3.0 drivers in its iso.     now my system is working but my LAN adapter doesn't show up in hardware.   means windows doesn't detect any hardware.    in hidden devices it shows WAN miniport 8 types of hardware. .   I downloaded all available software (09) for LAN from HP website but no one works for me.  .   Did anyone can help me to resolve this issue and give me direct download link which runs for me??   I can't change my system nor runs out any OS except windows 7 32bit.. 

1 ACCEPTED SOLUTION

Accepted Solutions
Yasir980
Author
Level 1
6 5 1 0
Message 11 of 13
Flag Post
HP Recommended

Thanks HP community, Internet and especially Sir Paul and Sir Lil for giving me useful information . 

 

There was a LAN adapter problem with my brand new HP ProDesk 400 G4 MT,   I am submitting a on warranty repair request to HP for that. .  I tried the same.   Windows 7 with USB 3.0 drivers pathed in its iso and successfully installed windows 7 32bit on another HP ProDesk 400 G4 MT..  The drivers I need after installation are:

1. chipset-10.1.17

2. windows update (windows6. 1-kb2685811-x86_4db620a8bab4822626530d01fd923c28786

3. sp93387

4. win7-v7. 118.0511.2018

5. sp89007

 

now my system is working sat. . 

 

The problem was with my LAN adapter but trying to solve it, I learned a lot.    

View solution in original post

0 Kudos
12 REPLIES 12
Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 2 of 13
Flag Post
HP Recommended

Hi

Virtual Box would allow Windows 10 to run Windows 7.

https://www.virtualbox.org/

You have one of these?

HP ProDesk 400 G4 Microtower PC
HP ProDesk 400 G4 Microtower PC
With this specification?  What is the SKU: of the PC?
Try WinKey +R and type msinfo32
Networking/communications
Specification
Description
Ethernet (RJ-45)
Integrated
Realtek RTL8111 HSH Gbe LOM network connection (standard)
Optional
Intel Ethernet I210-T1 PCIe x1 Gb Network Interface Card
Wireless LAN (WLAN) (optional)
Intel 7265 802.11ac 2x2 Wi-Fi with Bluetooth M.2 Combo Card non-VPro
note:
Can be purchased later.
Intel 3168 802.11ac 2x2 Wi-Fi with Bluetooth M.2 Combo Card non-VPro
note:
Wireless access point and Internet service required and not included. Availability of public wireless access points limited.

 

Can you name the Adapter ??

 So we know that there is a driver on the HP website.

Realtek Ethernet Controller Drivers

By downloading, you agree to HP's terms and conditions. HP Software License Agreement.

Type:
Driver
Version:
10.26.328.2018 Rev.A
Operating Systems:
Windows 10 (64-bit)
 |  Hide all
Microsoft Windows 10 (64-bit)
Microsoft Windows 7 Enterprise (64-bit)
Microsoft Windows 7 Home Basic (64-bit)
Microsoft Windows 7 Professional (32-bit)
Microsoft Windows 7 Professional (64-bit)
Microsoft Windows 8.1 (64-bit)
Release date:
Jul 16, 2018
File name:
sp89007.exe (11.7 MB)
Download Options:
0 Kudos
Yasir980
Author
Level 1
6 5 1 0
Message 3 of 13
Flag Post
HP Recommended

Dear Lil, 

Thanks for the reply.. 

I have never purchased optional adapter so its.  

Integrated
Realtek RTL8111 HSH Gbe LOM network connection (standard)
 
I have downloaded sp89007. exe but its not working for me... 
 
please go further 
0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,218 122,395 20,120 30,851
Message 4 of 13
Flag Post
HP Recommended

Hi, @Yasir980 

 

You may have to first install the latest Intel Chipset driver and restart the PC.

 

Download, unzip and run the setup application.

 

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=1145

 

Then use the latest ethernet driver directly from Realtek.   Download, unzip and run the setup application from the W7 driver at the link below...

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

Yasir980
Author
Level 1
6 5 1 0
Message 5 of 13
Flag Post
HP Recommended

Dear Paul.  

sorry for the late reply .  

 

i have downloaded the chipset. . and installed successfully.  

i have downloaded the driver from your provided link.. realtek website ..  but they didn't work ..

the driver has installed but didn't find hardware.  

The error is

The Realtek Network Controller was not found. 

If deep sleep mode is enabled please plug the cable. 

 

 

I may also mention here that I installed windows 7 32bit nd the LAN card is built in ..

and windows shows the lan card icon in task bar but in device manager there is no LAN card... 

It shows PCI Simple Communication Controller 

which's drivers not installed    please go further .  

0 Kudos
Yasir980
Author
Level 1
6 5 1 0
Message 6 of 13
Flag Post
HP Recommended

I want to further axd that I have installed windows 7 professional 32 bit.    and the LAN card icon shows up in task bar. but there is no network card in Network Connections nor in Device Manager

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,218 122,395 20,120 30,851
Message 7 of 13
Flag Post
HP Recommended

Hi:

 

You need this driver for the PCI simple comms controller...

 

This package provides the Intel(R) Management Engine Components Driver for supported desktop models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93387.exe

 

As for the ethernet adapter, unfortunately, I have no idea why the ethernet adapter is not showing up in the device manager.

 

There is no ethernet controller device under an Other Devices category in the device manager with a little ! mark next to it?

 

If not, I suggest you contact HP technical support and submit a support case under the warranty.

 

Could be the motherboard has an issue right out of the box.

Yasir980
Author
Level 1
6 5 1 0
Message 8 of 13
Flag Post
HP Recommended

Dear Paul

I have installed 93387

now PCI simple comms controller not shown in Device manager

still there is no adapter in Network Connections 

in device manager..   there is also no adapter showing 

but when I select show hidden devices from view menu.  

there is a Tab Network Adapters

showing 08 network adapters with the name..  

WAN Miniport 

and at last of all the miniport word

1. (IKEv2)

2. (IP)

3. (IPv6)

4. (L2TP)

5.(Network Monitor)

6. (PPPOE)

7. (PPTP)

8. (SSTP)

 

I think HP not supports windows 7 32bit as per policy of windows.  

in i7, 7th generation PCs

 

please help me to resolve my issue..  b. c i need windows 7 32bit for a critically reqired software 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,218 122,395 20,120 30,851
Message 9 of 13
Flag Post
HP Recommended

I wish I could help you but I can't.

 

If there is no device present to install a driver on there is nothing I can do to make it appear.

 

That is why I suggested you install the latest chipset driver.

 

if that is the only issue you are facing, just buy an external USB to RJ-45 gigabit ethernet adapter and connect that way.

Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 10 of 13
Flag Post
HP Recommended

Hi

There is more than 1 possible solution.

First check for a network adapter.

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh lan show interface
PAUSE

then we try and make a manual configuration.

 

OR Install W10 and then Virtual Box and then W7.

 

OR try the excellent idea from Paul.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation