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Solved!

Lost RGS software after formatting Z G1 workstation

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HP Z VR Backpack G1 Workstation
Microsoft Windows 10 (64-bit)

Hi. After some problems i formatted completely my workstation, i thought that only i could find everything useful to restore all drivers and software. But is not like that, so now i cannot use the VR headset because is missing the RGS software. 

Is there a way to download again the software, or is there a way to have a "Factory default settings" state of the machine?

No restore points, nothing, i erased everything, really i didn't know that i should't find every driver and software on the HP site.

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HP (for non server based systems) RGS software has it's own dedicated web page as it's compatible with numerous systems

 

HP enterprise (servers) also has a version of their take on RGS, visit their website for info

https://support.hpe.com/hpesc/public/docDisplay?docId=c02170495

 

 

https://support.hp.com/us-en/document/c02163749

 

https://h30670.www3.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RGS-WR

 

https://www8.hp.com/us/en/workstations/zcentral-remote-boost.html?jumpid=ex_r11260_go_rgs

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thank you very much!

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i know is a little bit off topic, but i tried to use the VR following the instructions with the Z backpack. When i turn on the workstation, simply the headset went off after few seconds. So i thought: maybe i need to reinstall the RGS that i lost formatting, but it does nothing.

 

Exactly, how the signal should go from the Z g1 to the headset? Without even accessing windows? thank you.

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have you installed the VR Backpack software? this software is required for the device to work

 

and is not the same as the "RGS" software

 

again,..........................

 

https://www8.hp.com/us/en/vr/vr-backpack.html

 

HP Z VR Backpack G1 Windows 10 x64 Driver Pack

 

https://support.hp.com/lt-en/drivers/selfservice/hp-z-vr-backpack-g1-workstation/16571081

 

you want sp93203.exe

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Hi! Yes i've installed after downloading it from hp drivers/softwares page of the product. None happens i mean i launch the installation and simply a prompt window pop up for few seconds, than nothing else. I'll try again.. Thanks 

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you were provided with links that have troubleshooting steps to help resolve issues

please read/try the troubleshooting steps before posting again

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I already did. The first link is simply the product page. The second one is the same from which I've already downloaded the same driver you indicate anyway i downloaded it again and, after an extraction of the exe package, nothing happens. I shut off the pc, connect the vr, remove from thw dock station, turn it on and for few seconds i can see a misaligned hp screen (the same which appear at the center of my monitor in normal condition) then everything went black. I'll try removing windows user at the start up. I've downloaded a lot of PDF with troubleshooting instruction but say nothing about this issue. Thank you. 

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https://support.hp.com/us-en/product/hp-vr-backpack-g2/22892662/document/c06412536

 

recheck "ALL" steps, do not skip any steps

 

check control panel, ....does it show the VR driver installed?

 

are you using the USB "c" cable that came with the kit? if not do so

 

read troubleshooting section

G1 model

http://content.etilize.com/User-Manual/1045790580.pdf

 

G2 model

http://h10032.www1.hp.com/ctg/Manual/c06358098

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Ok i read everything. I upgraded everything from the HP Assistant, downgraded to Win 1809, installed all the missing drivers. 93203.exe is been exectuted but i can't fint any trace of it anywhere, except for the installation folder. 

My headset have it's own usb 3 cable, is not unpluggable. I saw online that one can use the VR headset he wants so i don't think i need the original cables went with this workstation to plug it in.

in command-dos i listed the entire list of drivers, but i didn't see nothing like "hp backpack " etc.

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