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HP Recommended
HP Z VR Backpack G1 Workstation
Microsoft Windows 10 (64-bit)

Hi. After some problems i formatted completely my workstation, i thought that only i could find everything useful to restore all drivers and software. But is not like that, so now i cannot use the VR headset because is missing the RGS software. 

Is there a way to download again the software, or is there a way to have a "Factory default settings" state of the machine?

No restore points, nothing, i erased everything, really i didn't know that i should't find every driver and software on the HP site.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

stop with the different windows installs,...that's not the cause of your problem

 

go to the HP cloud recovery site and download the restore OS (with drivers included) do not download the OS only one

 

https://support.hp.com/us-en/document/c05115630

 

now remove the VR backpack from the computer

 

reinstall that os, then do all MS updates (skip the 2004 update if offered) any other build update is ok

 

now create a OS restore point (google if you need directions on this)

 

now,  install the VR drivers, reboot and connect the VR Backpack USING THE HP SUPPLIED CABLES, yes there is a difference between usb cables, some are active and other are not active usb cables can xfer data at high speed non active can not

 

now, describe in EXACT terms  what errors or messages you get when enabling the VR Backpack

 

 

View solution in original post

11 REPLIES 11
HP Recommended

HP (for non server based systems) RGS software has it's own dedicated web page as it's compatible with numerous systems

 

HP enterprise (servers) also has a version of their take on RGS, visit their website for info

https://support.hpe.com/hpesc/public/docDisplay?docId=c02170495

 

 

https://support.hp.com/us-en/document/c02163749

 

https://h30670.www3.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RGS-WR

 

https://www8.hp.com/us/en/workstations/zcentral-remote-boost.html?jumpid=ex_r11260_go_rgs

HP Recommended

thank you very much!

HP Recommended

i know is a little bit off topic, but i tried to use the VR following the instructions with the Z backpack. When i turn on the workstation, simply the headset went off after few seconds. So i thought: maybe i need to reinstall the RGS that i lost formatting, but it does nothing.

 

Exactly, how the signal should go from the Z g1 to the headset? Without even accessing windows? thank you.

HP Recommended

have you installed the VR Backpack software? this software is required for the device to work

 

and is not the same as the "RGS" software

 

again,..........................

 

https://www8.hp.com/us/en/vr/vr-backpack.html

 

HP Z VR Backpack G1 Windows 10 x64 Driver Pack

 

https://support.hp.com/lt-en/drivers/selfservice/hp-z-vr-backpack-g1-workstation/16571081

 

you want sp93203.exe

HP Recommended

Hi! Yes i've installed after downloading it from hp drivers/softwares page of the product. None happens i mean i launch the installation and simply a prompt window pop up for few seconds, than nothing else. I'll try again.. Thanks 

HP Recommended

you were provided with links that have troubleshooting steps to help resolve issues

please read/try the troubleshooting steps before posting again

HP Recommended

I already did. The first link is simply the product page. The second one is the same from which I've already downloaded the same driver you indicate anyway i downloaded it again and, after an extraction of the exe package, nothing happens. I shut off the pc, connect the vr, remove from thw dock station, turn it on and for few seconds i can see a misaligned hp screen (the same which appear at the center of my monitor in normal condition) then everything went black. I'll try removing windows user at the start up. I've downloaded a lot of PDF with troubleshooting instruction but say nothing about this issue. Thank you. 

HP Recommended

https://support.hp.com/us-en/product/hp-vr-backpack-g2/22892662/document/c06412536

 

recheck "ALL" steps, do not skip any steps

 

check control panel, ....does it show the VR driver installed?

 

are you using the USB "c" cable that came with the kit? if not do so

 

read troubleshooting section

G1 model

http://content.etilize.com/User-Manual/1045790580.pdf

 

G2 model

http://h10032.www1.hp.com/ctg/Manual/c06358098

HP Recommended

Ok i read everything. I upgraded everything from the HP Assistant, downgraded to Win 1809, installed all the missing drivers. 93203.exe is been exectuted but i can't fint any trace of it anywhere, except for the installation folder. 

My headset have it's own usb 3 cable, is not unpluggable. I saw online that one can use the VR headset he wants so i don't think i need the original cables went with this workstation to plug it in.

in command-dos i listed the entire list of drivers, but i didn't see nothing like "hp backpack " etc.

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