No Audio After Windows 11 24H2 Update

[Percy25]

Exactly the same problem!  800 G4 windows 11, realised audio had vanished. I followed Paolo's advice and success!  Thank you.

[Gelo0101]

please can you tech me how to solve?

[FierySpark10]

I managed to fix one device with the issue by uninstalling all sound devices in Device Manager and rebooting.

[DinOne]

After all retries to solve our customer choose to reinstall with W11 24H2 al the Aio computers and sell them to employees because were out of date. But with this new instllations no Audio issues problem was fixed. Our customers bought all new AIO.

[Paolo_Peru]

Driver from the Update Catalog 

(Solution for models: Prodesk 600 G4, Elitedesk 800 G4 and others)

HP currently only offers the driver 8.65.319.200 Rev. A on its product page as "current". The HP audio controls were already not working properly under Windows 11 23H2 (the service started with a delay of several minutes or not at all).

I found several versions of the audio driver in the Microsoft Update Catalog Update : https://www.catalog.update.microsoft.com/Search.aspx?q=8.65.321.20&p=0.

He opted for the latest Synaptics – MEDIA – 8.65.321.20 audio driver with a size of 116.7 MB. This is how to install:

• Download the cab file from the Update Catalog and unzip it into a directory using 7Zip/Nanazip/WinRAR.
• Then in the device manager click on Update Driver, then twice on the lower option and then on Disk and then specify the exact directory.
• Ignore the warning and install the driver.

Now everything is working again: the HP audio controls are working properly, look different now and are available in the tray bar. Thanks for the hint, maybe it will help.

Controlador del catálogo de actualizaciones

(Solución para modelos: Prodesk 600 G4, Elitedesk 800 G4 y otros)

Actualmente, HP solo ofrece el controlador 8.65.319.200 Rev. A en su página de producto como "actual".

Los controles de audio de HP ya no funcionaban correctamente desde Windows 11 23H2 (el servicio se iniciaba con un retraso de varios minutos o no se iniciaba).

Encontré varias versiones del controlador de audio en el Catálogo de actualizaciones de Microsoft Update: https://www.catalog.update.microsoft.com/Search.aspx?q=8.65.321.20&p=0 .

Optó por el último controlador de audio Synaptics – MEDIA – 8.65.321.20 con un tamaño de 116,7 MB.

Así se instala:

~ Descargue el archivo cab del Catálogo de actualizaciones y descomprímalo en una carpeta usando 7Zip/WinRAR.

~ Luego en el Administrador de dispositivos > Controladores de sonido y vídeo y dispositivos de juego > Synaptics HD Audio > Actualizar controlador > Examinar mi PC en busca de controladores > Buscar controladores en esta ubicación y luego especifique la carpeta exacta usando la opcion " Examinar...".

~ Ignore la advertencia e instale el controlador.

Ahora todo vuelve a funcionar: los controles de audio de HP funcionan correctamente, ahora tienen un aspecto diferente y están disponibles en la barra de tareas. Gracias por ver, quizás te sirva.