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HP Recommended
HP Z840
Microsoft Windows 10 (64-bit)

After updating the BIOS to the latest version (from rev 2.20 to 2.50) I can't load anymore to the windows and Non-system disk or disk error appears. Also all USB ports are inactive.

The only thing that I can boot to the BIOS but I can't find there any solution.

5 REPLIES 5
HP Recommended

z840 systems have numerous configuration options regarding the storage config, without knowing your exact setup i am unable to offer any suggestions. If you do provide this information then perhaps we can offer some suggestions on how to troubleshoot the problem

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There is only one SSD drive connected now where the OS is installed and It works fine before update.

Should I look this config in the bios? I cant find the drive there. It appears only in mini OROM display in the right top of the screen.

z840 loading screen.jpg

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The SSD connected to the SAS0 (marked  with red circle).

1585862104402.JPEG

HP Recommended

AHAAA,.. the sec post is what i needed

 

if the ssd is a normal SATA drive , please move the cables off the LSI SAS/SATA ports and onto the Intel SATA SCU ports that are right above you should not be on the LSI controller with a boot drive as it's slower than the intel sata ports

 

place the 4 SATA  cables in the 4 white Intel "SCU" ports, ( port 0 is closest to the Intel black sata 1 port)

 

if you look at the left side of the area where the 4 removable drive trays are you will see 0/1/2/3 stamped on the metal

 

match tray 0 cable to SCU port 0 and do the same for the other 3

 

take the 5.25 bay that has the boot drive (and if using the hot swap tray, make sure it's in the topmost tray, which is#0) connect the boot SSD tp the BLACK INTEL SATA port #0 (closest to front of case)

 

in other words you want to boot the SSD (if a SATA 2.5 drive) from the Black Intel port 0 with the other hot swap bays connected to the "SCU" ports

 

this should resolve your boot issue

 

if the ssd is a M.2 drive, check the bios for the drive boot order and make sure the m.2 is the topmost device listed

 

 

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HI DGroves,
Thank you for your prompt reply

 

Here are the configs I tried:

1. First I connected with separate cable to the Black Intel port 0 (other connections are void since there aren't any ssd/hdd connected)

HP Z 840 Config 1.JPEG

 

2. I tried to connect from the same port with ssd installed into 0 tray (HDD bay 0)

HP Z 840 Config 2.JPEG

 

3. I tried connected to sSata 0

HP Z 840 Config 3.JPEG

 

The result for the all these configs were unsuccessful.

 

Also I noticed that with these configs the SSD drive disappeared from Mini OROM Display (it appears when I connect the drive to the SAS0 port)

MINI Orom 1.JPEG

 

Another strange thing I noticed that when entering the BIOS all the SATA ports were disabled and even if I switching them to enabled state after save and exit I find them in disabled state when I entering to the bios setting  again 🙄.

 

Beside this problem the USB ports are also not working. (though they are all enabled in the BIOS).

 

 

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