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‎02-13-2018 08:25 AM - last edited on ‎02-13-2018 08:42 AM by Retired

HP Recommended
Product: EliteDesk 705 G1 MT
Operating System: Microsoft Windows 10 (64-bit)

Serial no: [edited]

Warranty Until March 2019

 

PC suddenly stops working, user can restart it afterward. 

Behaviour is happening randomly.

 

I already did a Chechdisk, a memory check, CPU check and a BIOS upgrade.

 

My opinion is a failure of the main board.

 

 

1 person had the same question
4 REPLIES 4

‎03-27-2018 11:34 PM

HP Recommended

Hi,

 

Thank you for posting your query!

 

I would suggest run diagnostic test on the HDD in bios and check for any failure id. Also keep the system under observation in bios mode. If any failure id is generated for HDD test, replace the HDD. If the system shuts down in bios mode as well, it might be an issue with system board.

 

Hope this helps.

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I am an HP Employee
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‎03-28-2018 04:47 AM

HP Recommended

Does it shutdown /restart in the BIOS screen if yes its most likely to be a hardware issue also You can try running UEFI diagnostics in the BIOS to determine which component is failing.

 

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I am an Hp employee
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‎03-29-2018 05:02 AM

HP Recommended

Hello

 

Thank you for the reply.

 

I already did a full hardware diagnostics via the tool, but all results came out positive.

The system keeps shutting down suddeny while working. Sometimes when using Word, sometimes while working in a web browser,…  

It never happens at startup or in the BIOS.

It also doesn’t happen every day. Can it be the main board?

The warranty of this machine will end soon so it’s important that we have a solution for this problem before warranty ends.

 

Thank you in advance.

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‎04-01-2018 11:45 AM

HP Recommended

Maybe the cpu is overheating.Check the fans and cooling fins for blockage.Hope this will help.

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It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
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