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MTJScott
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HP Recommended
HP Spectre x360 15-ch004na 4K UHD Convertible Laptop with 3 Year Care Pack at HP
Microsoft Windows 10 (64-bit)

I tried to purchase the HP Spectre x360 15-ch004na 4K UHD Convertible Laptop with 3 Year Care Pack on my mobile earlier today and I am stuck with a page saying "Please wait... your payment is currently being processed. Do not refresh or close your browser." I'm extremely worried that I have either been scammed or after viewing the forums I'm going to be in a situation like quite a few other people where the order is stuck on processing for weeks then the order is declined and the money is still taken. As of now, I have only recieved an email that the order is in my basket from before the purchase. I haven't recieved any notification since requesting the purchase. 

 

I have attatched an image of the processing screeen I have recieved and an a picture of the email I recieved from the check basket notification displaying the email address it came from.

 

39339928_539297776530287_7477446966079651840_n.jpg67ce86abf9994f466420feb82a95e7c1.png

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kevin-t
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@MTJScott

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


I work on behalf of HP

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kevin-t
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20,511 15,846 324 972
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@MTJScott

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


I work on behalf of HP

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MTJScott
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everything has been sorted. The problem was that I tried to purchase the product on the american version of the hp website store trying to buy whilst in england so the payment wouldn't process. Everything has been sorted. Collin from the HP Consumer Sales UK and IRE did an exelent job during the phonecall. Props to HPs customer service team.

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