Problem installing NVIDIA Quadro Professional Driver Windows 10 (x64)

[JSE2]

Hello,

My name is John Eline and I received an email from HP concerning a Recommended Driver Alert for the

NVIDIA Quadro Professional Driver Windows 10 (x64).

When I went through the install I received an Install Error: "NVIDIA Graphics Driver Version 390.77

NVIDIA Installer Cannot Continue - This graphics driver could not find compatable graphics hardware.

The Graphics Driver I have installed in my HP Z620 Workstation is the Display Adapter "NVIDIA Quadro 4000".

Is there any way I can get this updated driver installed?

My Operating System is Microsoft Windows 10 Pro (x64)

Thanks for your time and help!

Sincerely,

John Eline

[DGroves]

try this:

see if uninstalling the current driver, then rebooting and installing the new driver works.

use a video driver uninstalling program to force the removal of the current driver, the try the new driver

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

[JSE2]

Hi D Groves,

I went to System\Hardware\Device Manager\NVIDIA Quadro 4000.  I right clicked on

NIVIDIA Quadro 4000 and chose "Uninstall device".  It did the uninstall and restarted

the computer.

When I logged back into Windows, without the NVIDIA Quadro 4000 driver the Desktop looked

like "Safe Mode".  I then tried to install the NVIDIA Quadro Professional Driver Windows 10 (x64)

driver. It scanned the System and showed 2 items "not installed" and had "Install Error"

at the top of the Window so I still have a problem installing this driver!

I have downloaded the Video Uninstalling Program you mentioned (Guru3d.com). I tried the

Windows uninstaller first to see if it would uninstall the NVIDIA Quadro 4000. It seemed

to uninstall okay. I'm not sure using the Guru3d.com Video driver uninstaller program

would make any difference!

Is there any other thing I can try to get the NVIDIA Quadro Professional Driver Windows 10 (x64)

installed?

Thanks for your time and help!

Sincerely,

John Eline

[DGroves]

go into device manager, display adapter (or unknown device) and without video driver loaded  right click/left click on "properties" then details tab , click down arrow of device description, select hardware ID's  what is the hardware Id of the video card?

example: my card shows : PCI\VEN_10DE&DEV_1B80&REV_A1

the device id allows us to determine the actual quadro model card

[JSE2]

Hi D Groves,

I found the hardware Id's in Device Manager and a couple Hardware Id's came up.

They are as follows:

PCI\VEN_10DE&DEV_06DD&SUBSYS_078010DE&REV_A1
PCI\VEN_10DE&DEV_06DD&SUBSYS_078010DE
PCI\VEN_10DE&DEV_06DD&CC_030000
PCI\VEN_10DE&DEV_06DD&CC_0300

I hope this will help!

Sincerely,

John Eline

[DGroves]

ok,....now for the 64 dollar question..........................is this a laptop video card or a desktop PCI-E card

the driver package is diffrent depending on which you have (desktop/notebook)

and if a notebook the driver can/is usually vender  unique ,... IE- dell quadro 4000m driver package will not work on laptop with HP quadro 4000 card  and vice versa

Main driver page:

  https://www.nvidia.com/Download/index.aspx?lang=en-us

Desktop only driver:

  http://www.nvidia.com/download/driverResults.aspx/130177/en-us

Desktop/Notebook (combined Driver:

  http://www.nvidia.com/download/driverResults.aspx/130177/en-us