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‎06-09-2017 10:29 AM - last edited on ‎06-09-2017 11:20 AM by Retired

HP Recommended
Product: Optiplex
Operating System: Microsoft Windows 7 (64-bit)

I am a service cooordinator for FedEx Services. I have two parts that were sent to us instead of the FedEx Office Center they should have gone to.

 

They are unsused and I need the address to send them back. Can anyone help me with this?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2017 10:49 AM

HP Recommended

You're very welcome.

 

So, the parts are for an HP 8300 Elite business desktop PC...the equivalent of a Dell Optiplex.

 

Since this is a peer to peer forum, and no one here can directly help you with your request, I will ask to have your post escalated by a forum moderator, and someone from HP should contact you via the forum's private message system to assist you.

View solution in original post

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4 REPLIES 4

‎06-09-2017 10:37 AM

HP Recommended

Hi:

 

Optiplex PC's are made by Dell, not HP.

 

I suggest you contact Dell technical support.

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‎06-09-2017 10:41 AM

HP Recommended

Well, I am embarrassed, for sure - I knew that! The parts are for an HP8300. Thanks!

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‎06-09-2017 10:49 AM

HP Recommended

You're very welcome.

 

So, the parts are for an HP 8300 Elite business desktop PC...the equivalent of a Dell Optiplex.

 

Since this is a peer to peer forum, and no one here can directly help you with your request, I will ask to have your post escalated by a forum moderator, and someone from HP should contact you via the forum's private message system to assist you.

Was this reply helpful? Yes No

‎06-09-2017 11:21 AM

HP Recommended

@SC-FXO17

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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