Unable to create an HP case to the form asking for Site Name (which is greyed out)

[l888]

Are you all aware that we are unable to create an HP case on the Support website.  The form is asking for Site Name (which is greyed out) and no way to submit the case. The bot agent is horrible with providing support and feel like i am going in circles. Glad the phones still works.

[RyanMcGaughey]

Did you get a fix for this? Having the same problem.

[Mandemakers]

I too have this issue! I can't find any place to fill this either.

[Yabba]

same problem here ,does anyone have new information or a way around it ?

[Kuroi_Kenshi]

Hi @l888,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

Best Regards,

[Yabba]

Hi Kuroi_Kenshi

This doesn't really work for everyone because there has to be a support center nearby.
Is there a time window when the website will work again?

Best Regards

[Faisal66]

Please provide your prompt assistance on this matter, as I have multiple cases pending registration. It's becoming difficult to manage with these delays, especially for relatively minor issues.

Our customer is currently waiting for their case to be logged and processed. However, the system is still not functioning as expected. We urgently need you to finalize the necessary steps and advise us on the resolution.

Thank you for your immediate attention.

[Yabba]

Hello,

is there any progress in solving the problem or is nothing happening because there are only a few who have problems?

And no this is not a “Accepted Solution”

Thanks

Yabba