Unexpected shutdown, Fingerprint login & battery time

[Daphine_WUR]

Hello!

Three main issues:

1. My laptop has been on all day today. While working this evening, the screen and power (at 75%) just shut down without warning. I immediately restated it by clicking on the power button and the screen displayed something like.....hp sure start detected a write access failure. I then clicked on 'ok' and it restarted as usual.  Unfortunately, I lost everything I was working on. 

2. I used to login with my finger print option (and sometimes PIN when the former fails). This operation stopped functioning about two weeks ago. I have no idea why or even how to fix it.

3. Battery: The sale specs say about 15 working hours but mine last between 4 to 6 hours. Is this something to worry about?

I bought this laptop (Hp ZBook power 7 Mobile Station) in 2 months ago. I have limited IT expertise, so I hardly know what to check for when something happens. I would appreciate detailed feedback. Thanks

[itsmyname]

@Daphine_WUR -- hp sure start detected a write access failure.

The computer is having a problem writing to the disk-drive.

That caused the unexpected shutdown.

It probably also caused the record of the scan of your fingerprint to become unavailable.

If the computer really is only two months ago, then contact HP Support to open a "case" to exercise the 12-month warranty, to get HP to replace the disk-drive, at their expense.

Disk-drives should NOT fail within 2 months. Automobile tires should NOT blow within 2 months. But, <bleep> happens. That is why "warranties" exist -- to protect the consumer.