• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-28-2025 05:22 AM - edited ‎05-28-2025 05:23 AM

HP Recommended

If you used the method to run the Diagnostics routine described below:

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.

Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

Report back with the results. 

If you end up with a curser, then the procedure is not being followed or the keyboard is not responding.  A curser on the screen is not possible without some type of error in the procedure, IMHO.

 "I know the thermal paste wasn't properly applied but the cpu should have shut off before damage was done" - the assumption that it is OK might not be correct, processor might be damaged.

 

There is more information coming to light as we go forward but it seems there is not much more to test, if the testing does not produce useful results. The original start of this thread seems to be long lost, now.  It would seem I do not know how to help you any further.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Reply
Was this reply helpful? Yes No

‎05-29-2025 01:56 AM - edited ‎05-29-2025 01:58 AM

HP Recommended

I can boot to the boot menu after having it at the cursor, turning it of and back on really quickly resulting in the "Changes to Secure boot Configuration have occurred type the number to verify" it worked. That solution has fixed a similar issue in the past. I still need to do further testing to see if windows is working

 

EDIT: Same windows error, it works on a different device with similarly configured bios settings

Reply
Was this reply helpful? Yes No

‎05-29-2025 05:13 AM

HP Recommended

With no meaningful test results, I need to see the results of the Diagnostics from that popup menu, F2.

Take a screenshot, please.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Reply
Was this reply helpful? Yes No

‎05-29-2025 12:08 PM

HP Recommended

the HP elitedesk 800 G3 and newer revisions (G4 an up) have the HP Cloud Recovery option available

 

this allows you to download a win 10 factory restore image that contains all required drivers and configurations that were originally on your pc when bought

 

look for:  HP EliteDesk 800 G2 DM 35W in the supported products list:

 

the links for the recovery images and user guide can be found on the top left of the web page

https://ftp.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html

 

restore the factory image, then allow windows to update to the latest build release

Reply
Was this reply helpful? Yes No

‎05-30-2025 02:29 AM

HP Recommended

I need to test it in 2~4 weeks sorry I'll continue this on later

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.