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03-19-2023 01:43 AM
I received this PC on 17 March 2023. According to this app, the warranty expires on 17 April 2023. I thought there was a 1-year initial warranty on the PC. What gives here?
03-19-2023 02:49 AM
depends, was this pc bought from a non HP authorized seller?
or from a HP authorized liquidator?
in both of the above cases the company selling the system (not HP) is responsible for any warranty
i find it unusual and suspect that HP had/has inventory sitting for almost a year which is why I'm leaning towards the non HP authorized seller situations but until more details are provided I can't be sure
03-19-2023 08:12 PM
you most likely did not buy your HP system from amazon...............................
you bought your HP system from a seller who listed their items on the amazon marketplace
who was the seller?
if you look carefully you will see in the listing:
Sold and Shipped by Amazon:
These items have been purchased as inventory by Amazon. They're sold and shipped to you from an Amazon warehouse.
Sold by Third-Party, Fulfilled by Amazon: These items are owned by an independent, third-party business and are shipped ahead of time to Amazon's warehouses
in both of the above listings the warranty can be from Amazon/3rd party/or HP depending on how the seller purchased the HP inventory they are selling
the listing will state who is providing the warranty and if unclear always ask before buying!!!
03-20-2023 10:24 PM - edited 03-20-2023 10:25 PM
Amazon is not a authorized HP reseller, as such the warranty is through amazon not HP.
to confirm either HP support or email amazon support
the above statement on warranties is not a absolute one as HP/Amazon might come to a warranty arrangement for specific items, but this would be far and few and clearly spelled out
03-23-2023 01:44 AM
if you bought the system from amazon IE- amazon bought the systems from HP and are directly selling them, then you will need to contact amazon on warranty related questions
if the system was bought from HP or a authorized HP reseller who sells on amazon then HP support can answer your question