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10-21-2019 07:57 AM - edited 10-21-2019 07:57 AM
Product: z1 G1
Operating System: Microsoft Windows 7 (64-bit)
When I attempted to upgrade to windows 10 however the upgrade left me with a black screen. I could see the display if i disabled the NVidia drivers and used the the low res Intel graphics driver which clearly isn't a solution. Multiple other nvidia drivers were installed with no change...possibly a BIOS issue? any support from HP would be appreciated as the machine is fully useable and it is only the impeding stop to support on windows 7 that is catalysing the upgrade
I have currently rolled back to win 7
3 REPLIES 3
10-23-2019 06:27 AM
most newer systems will auto select the add in video card and disable onboard video
the above assumes that the add in card is working and correctly connected to the power cables and also that the card is a current model video card that has a UEFI compatible video bios
please state which model card you are trying to install, your current post is lacking in needed information such as upgraded to win 10 from what OS?
10-24-2019 02:29 AM
The system is running win 7 professional SP1 with an NVIDIA Quadro 3000M card - on upgrading to win 10 the screen is blank when using the Video card but works with onboard graphics. I tried multiple different drivers without any improvement so rolled back to win 7
any pointers appreciated.
10-24-2019 06:26 AM
remove your current win 7 nvidia video driver, disconnect from the internet and reboot into the win 7 upgrade
once the win 10 upgrade screen appears reinstall the internet and finish the update you should have the generic win 10 quadro driver installed
now visit the nvidia site and download the notebook version of the 3000m which is quadro driver release 375
Version: R375 U11 (377.83) WHQL Release Date: 2018.1.18 Operating System: Windows 10 64-bit Language: English (US) File Size: 264.83 MB
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