cancel
Showing results for 
Search instead for 
Did you mean: 
freesurfer
New member
3 2 0 0
Message 1 of 4
338
Flag Post

z1 g1 windows 10 upgrade to black screen

HP Recommended
z1 G1
Microsoft Windows 7 (64-bit)

HI

When I attempted to upgrade to windows 10  however the upgrade left me with a black screen. I could see the display if i disabled the NVidia  drivers  and used the the low res Intel graphics driver which clearly isn't a solution. Multiple other nvidia drivers were installed with no change...possibly a BIOS issue? any support from HP would be appreciated as the machine is fully useable and it is only the impeding stop to support on windows 7 that is catalysing the upgrade 

I have currently rolled back to win 7

thank

3 REPLIES 3
DGroves
Level 11
4,502 4,485 410 940
Message 2 of 4
Flag Post
HP Recommended

most newer systems will auto select the add in video  card and disable onboard video

 

the above assumes that the add in card is working and correctly connected to the power cables and also that the card is a current model video card that has a UEFI compatible video bios

 

please state which model card you are trying to install, your current post is lacking in needed information such as upgraded to win 10 from what OS?

0 Kudos
freesurfer
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

The system is running win 7 professional SP1 with an NVIDIA Quadro 3000M card - on upgrading to win 10 the screen is  blank when using the Video card but works with onboard graphics. I tried multiple different drivers without any improvement so rolled back to win 7

any pointers appreciated.

thanks

0 Kudos
DGroves
Level 11
4,502 4,485 410 940
Message 4 of 4
Flag Post
HP Recommended

remove your current win 7 nvidia video driver, disconnect from the internet and reboot into the win 7 upgrade

 

once the win 10 upgrade screen appears reinstall the internet and finish the update you should have the generic win 10 quadro driver installed

 

now visit the nvidia site and download the notebook version of the 3000m which is quadro driver release 375

 

Version: R375 U11 (377.83)  WHQL Release Date: 2018.1.18 Operating System: Windows 10 64-bit Language: English (US) File Size: 264.83 MB

 

https://www.nvidia.com/Download/driverResults.aspx/130177/en-us

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation