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‎10-16-2018 09:10 PM

HP Recommended
Product: Hp 11-y010wm

Asking to install operating system on hard disk. Black screen but doesn't have a disk drive

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4 REPLIES 4

‎10-16-2018 09:48 PM

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@Jenandshika

 

Please use the following instructions to fix

 

   https://support.hp.com/au-en/document/c01443463

 

Regards.

BH
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‎10-16-2018 11:32 PM

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@Jenandshika

 

@Jenandshika wrote:

Asking to install operating system on hard disk. Black screen but doesn't have a disk drive

 

If it doesn't have  a disk drive then that is why you are receiving that message. " Boot device not found. "

 

REO

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‎10-17-2018 09:09 AM

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@REO51ST

I would guess disk drive means dvd drive which would make more sense.

 

Regards,

David

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‎11-15-2018 12:25 AM

HP Recommended

Check with BIOS settings,

it might have changed the Boot mode.

Try changing to Legacy or the UEFI mode.

Also check CSM mode/secure boot mode.

 

Mark as accepted solution if found helpful

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