Files keep being added to an HP sub-file

[hoplessmills]

HP or other keeps adding file to ..**/mudules/SUDF, a bunch of "promo.exe" files. What the heck? 
Many of these are for devices I have Never Had - like Detect_HagakiPrintngPromo.exe. Several are added EVERY MONTH -- much like a VIRUS.
WHY?? Or is HP NOT doing this? SHouold I delete the SUDF file folder?

[Dragon-Fur · Accepted solution]

@hoplessmills

If the SUDF folder to which you refer is the folder hierarchy in HP Support Solutions, then the data is not a virus.  The files and the folders belong to HP software installed on your computer.

A very quick check indicates that the tiny files are likely used with the HP Support Assistant.

If you cannot abide the files and / or the associated activity:

If you are not using the HP Support Assistant (and its companion HP Support Solutions), then (instead of removing the folders and breaking the dependent software),  Uninstall the HPSA> Restart > Uninstall the HP Support Solutions > Restart

Uninstalling rather than breaking the software makes more sense and is less likely to come back and bite.

Unexpected side effects as a result of removing the HPSA are unlikely.  The use of the software, while recommended for beginning and mid-skill users, is NOT required to run Windows.

If your system suffers any ill affects for having removed the HP Support Assistant, or if you miss the software after  you uninstall it,  install a fresh copy of the HPSA .    Website / Download:  HP Support Assistant

To prevent HPSA from actively managing your HP updates:

Open the program > Open Settings

Switch off all the activity (for example, switch off automatic HP software and driver updates), switch off all ways that the HPSA might try to notify you of updates and information, Save the changes and Restart the computer.  The tiny files might still propagate, though without reason to to be active, they may remain quiescent.

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[hoplessmills]

Thanks - it is in the sub-folder of HP Solutions, but as it keeps adding Detect**.exe files, even for equipment I Don't Have (several every month for a couple years), at best it appears to be "bloatware".

But thanks for the answer.

[Dragon-Fur]

@hoplessmills

You are welcome.

Remove Devices from HPSA

Open HPSA

Tab My Devices

Click on an "old" device, that is, a device that you do not own and / or do not wish HPSA to manage or "see".

Click on "Edit this device"

Click on "Remove this device"

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.