Fingerprint Scanner Turned Off?

[Nirigialpora]

So, recently my fingerprint scanner on my HP Envy just turned off, and refuses to do anything. The light has been completley off. And when I try to set up a new fingerprint, the option does not even show up-It's as if it wasnot there in the first place. It used to work, but now has just, stopped. Help?

[A4Apollo · Accepted solution]

Hi! @Nirigialpora, Welcome to HP forums.

I understand you have fingerprint issues with your laptop.

Don't worry I will try to help you out.

Please uninstall simple pass software from your PC and restart your PC.

Then install the latest version of HP simple pass software from this link.

Pay attention to the Order of Events when (re)installing your driver and / or software:
Sign-in Options matter – if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to enable the fingerprint sign-in
Validity Sensor Driver First >> Reboot
SimplePass Software Next >> Reboot
 

Let me know if this works!

Have a wonderful day ahead! 🙂

[Nirigialpora]

Thank you. It worked! So I think my computer for somereason un-installed the SImplePass program because it was not there, ut your lnk helped me get it. Thanks!

~Ayam

[A4Apollo]

Hi @Nirigialpora! You're welcome and thanks for the reply,

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,            

Have a great day! 

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