cancel
Showing results for 
Search instead for 
Did you mean: 
Nirigialpora
New member
2 1 0 0
Message 1 of 4
916
Flag Post
HP Recommended

Solved!

Fingerprint Scanner Turned Off?

HP Envy
Microsoft Windows 10 (64-bit)

So, recently my fingerprint scanner on my HP Envy just turned off, and refuses to do anything. The light has been completley off. And when I try to set up a new fingerprint, the option does not even show up-It's as if it wasnot there in the first place. It used to work, but now has just, stopped. Help?2016-12-06 (1).png2016-12-06.png

3 REPLIES 3
Retired
Retired
17,747 17,730 1,288 1,960
Message 2 of 4
881
Flag Post
HP Recommended

Solved!

Fingerprint Scanner Turned Off?

Hi! @Nirigialpora, Welcome to HP forums.

 

I understand you have fingerprint issues with your laptop.

 

Don't worry I will try to help you out.

 

Please uninstall simple pass software from your PC and restart your PC.

Then install the latest version of HP simple pass software from this link.

 

Pay attention to the Order of Events when (re)installing your driver and / or software:
Sign-in Options matter – if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to enable the fingerprint sign-in
Validity Sensor Driver First >> Reboot
SimplePass Software Next >> Reboot
 

 

Let me know if this works!

Have a wonderful day ahead! 🙂

 

A4Apollo
I am an HP Employee

Nirigialpora
New member
2 1 0 0
Message 3 of 4
876
Flag Post
HP Recommended

Solved!

Fingerprint Scanner Turned Off?

Thank you. It worked! So I think my computer for somereason un-installed the SImplePass program because it was not there, ut your lnk helped me get it. Thanks!

 

~Ayam

0 Kudos
Retired
Retired
17,747 17,730 1,288 1,960
Message 4 of 4
874
Flag Post
HP Recommended

Solved!

Fingerprint Scanner Turned Off?

Hi @Nirigialpora! You're welcome and thanks for the reply,

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

 

 

Take care,            

Have a great day! 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation