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- How to reset computer

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05-31-2019 10:27 AM
Yeah Hi,
I have an HP w1907v computer, and I used to use this computer a lot when I was younger where I would download loads of games and just go on the weirdest sites which resulted in me giving the computer thousands of viruses and threats. I remember a member who used to work with Kaspersky had downloaded it onto my computer twice and it had worked, however, after the licence ran out, I didn’t renew and it made my computer get more viruses, so now the computer is overall very very slow. I would like to reset the whole computer, so I tried using the menu button on the screen and clicked reset factory settings but that didn’t allow it to reset either. How can I reset this computer and get it to work faster again as well as protecting it from any viruses or threats?
06-01-2019 05:51 PM - edited 06-01-2019 05:52 PM
@Berfs
Thank you for posting on the HP Support Community.
- What is the operating system?
- Have you created a system factory restore disc/media?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Note: You can perform a Windows system factory reset using system recovery Midea. If you do not have one you can get one from HP support.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
06-13-2019 10:26 AM - edited 06-13-2019 10:28 AM
Have you tried booting up pressing repeatedly F11? Usually this brings up the Windows Recovery in which you can select "Advanced Troubleshooting Options", and do a fresh install. This will erase any installed program. If F11 does not work try using other F keys as well. Once you reset it you can choose a free antivirus or pay for better protection any antivirus meeting your needs.