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‎08-06-2018 02:09 AM

HP Recommended

Hi 

 

We have an LTO-5 Ultrium 3000 tape drive that is connected to a PROLIANT DL385p Gen8 server.

 

Server OS: Windows server 2012 R2

In Device Manager it shows that the tape drive is installed and connected properly, but Tape Tools won't detect it.

I downloaded the latest version of Tape Tools that I could find, but the problem still exists. I can't find any solution online to help me with this problem.

 

Please assist

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2018 06:55 AM

HP Recommended

Hi:

 

HP split into two companies a few years back and tape drive support is handled by the HP Enterprise (HPE) corporation.

 

The support forum for tape drives can be found at the link below...

 

https://community.hpe.com/t5/StoreEver-Tape-Storage/bd-p/itrc-198#.W2hFSOS0W9I

View solution in original post

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3 REPLIES 3

‎08-06-2018 06:55 AM

HP Recommended

Hi:

 

HP split into two companies a few years back and tape drive support is handled by the HP Enterprise (HPE) corporation.

 

The support forum for tape drives can be found at the link below...

 

https://community.hpe.com/t5/StoreEver-Tape-Storage/bd-p/itrc-198#.W2hFSOS0W9I

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‎08-07-2018 01:04 AM

HP Recommended

Ah ok. That explains a lot. Thank you very much for helping me to understand.

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‎08-07-2018 06:38 AM

HP Recommended

You're very welcome.

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