03-03-2019 02:53 PM - edited 03-03-2019 03:09 PM
Computer Type: laptop HP Pavillion 15-n001la
GPU: dual AMD Radeon HD 8400 / R3 Series + 8600M Series
CPU: AMD A6-5200 APU with Radeon HD Graphics 2.00 GHz
RAM: 8 Gb
Operating System & Version: Windows 10 17763.316
GPU Drivers: Adrenalin 19.2.3 software
When the Windows 10 Fall Creators Update was released. I installed it, but the mouse cursor started lagging. I looked for solutions on the web, on the support communities of Microsoft and HP, like doing /sfc or verifying file integrity, but they didn't work. To this date I am having this problem with cursor, youtube and downloaded videos lagging.
I have a notebook HP Pavillion 15 with two AMD Radeon graphics cards: HD 8400 / R3 Series, HD 8600M Series. If I disable one of the them, lag disappears. However, I need both.
So I used the AMD clean up utility from safe mode to remove all the drivers, I looked for the autodetect installer from the website but it downloaded the Adrenalin Software 19.2.3. I installed it and the drivers were succesfully but even now, my laptop lags and stutters to unbearable levels, unless I disable on of the two graphics cards.
However by disabling one or the other controller, I can't run video games and use an HDMI for viewing movies/series in the TV.
Anyone has any ideas?
Thanks for any assistance!
03-05-2019 09:30 AM
Thank you for posting on the HP Support Community.
Let's try Accessing Radeon Settings Gaming Options:
- To access these options open AMD Radeon Settings by right clicking on your desktop and select AMD Radeon Settings.
- Click on the Gaming Tab.
- Click on Global Settings. choose your options.
Keep me posted for further assistance.
I am an HP Employee
03-09-2019 08:25 AM
I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out.
HP Support can be reached by clicking on the following link:
- Click on this link – www.hp.com/contacthp/
- Select the product type.
- Enter the serial number of your device or select let HP detect your product option.
- Select the country from the drop-down.
- You should see the HP support number or Chat option listed
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-27-2019 11:27 AM
Hey i made video for this. I have same notebook and my dual/switchable graphics works! I am sorry, but video is in czech. Tomorrow i want to dab to English and just follow my steps. Today without sound or tomorrow with sound.
11-30-2019 05:19 AM
I was facing the same issue.
After hours spending on troubleshooting I did three things.
1. Disable in Windows that drivers should be all the time automatically installed from Windows Update
2. Use DDU to completly uninstall all drivers (you have to do it from the Safe Mode)
3. Download the HP Support Assist and let it install the drivers
After that I have the both graphic working fine, no lags.
Hope it will help.