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Why Did My Pc Restart?

HP
Microsoft Windows 10 (64-bit)

My pc keeps restarting when setting up windows 10 during the just a minute then black screen blink and restarting.

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Why Did My Pc Restart?

@PCFanForLife,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • What is the exact model for your computer?
  • Did you reset the computer? If yes, were you facing any issues prior resetting?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I request you boot to BIOS by tapping the F10 key on startup and check whether the issue persists in BIOS.

 

If the issue doesn’t persist in BIOS, then I recommend you boot the computer to safe mode and update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Follow the steps in the below article to boot to safe mode.

 

https://support.hp.com/in-en/document/c03439317

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Why Did My Pc Restart?

The last my pc was working fine was last week. My pc product is J9M24UA#ABA and model is 15-1024wm Which is a HP laptop. I  reset  my pc to f-10 and tried troubleshooting but decided to go back to the previous version of my pc. It’s working fine now. thanks for helping! Have a great evening ! 

 

Sincerely,

JT

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Why Did My Pc Restart?

@PCFanForLife,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care :)

 

Cheers!

 

The_Fossette
I am an HP Employee

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