Why Did My Pc Restart?

[PCFanForLife]

My pc keeps restarting when setting up windows 10 during the just a minute then black screen blink and restarting.

[The_Fossette · Accepted solution]

@PCFanForLife,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the exact model for your computer?
• Did you reset the computer? If yes, were you facing any issues prior resetting?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I request you boot to BIOS by tapping the F10 key on startup and check whether the issue persists in BIOS.

If the issue doesn’t persist in BIOS, then I recommend you boot the computer to safe mode and update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Follow the steps in the below article to boot to safe mode.

https://support.hp.com/in-en/document/c03439317

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[PCFanForLife]

The last my pc was working fine was last week. My pc product is J9M24UA#ABA and model is 15-1024wm Which is a HP laptop. I  reset  my pc to f-10 and tried troubleshooting but decided to go back to the previous version of my pc. It’s working fine now. thanks for helping! Have a great evening ! 

Sincerely,

JT

[The_Fossette]

@PCFanForLife,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!