webcam light is on but camera not wroking

[saman4]

the webcam light is working but camera not working. help me to fix this issue

[KrazyToad]

@saman4

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Please follow the instructions in this Link: https://support.hp.com/sg-en/document/c01414839 to help you test the Webcam

Let me know how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[saman4]

still this is not working

you can see in image

[KrazyToad]

@saman4

Thanks for keeping me posted

This seems to be a driver issue

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

The HPSA will automatically look for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows 10 is up to date

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update , and select Check for updates.

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[saman4]

you can see, no update here related webcam and not in windows update.

[The_Fossette]

@saman4,

I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system restore on the computer back to the date when the webcam was working fine.

Follow the steps in the below artilce to perform a system restore.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!