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saman4 Honor Student
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webcam light is on but camera not wroking

Pavilion ab031tx
Microsoft Windows 8.1 (64-bit)

the webcam light is working but camera not working. help me to fix this issue

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webcam light is on but camera not wroking

@saman4

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/sg-en/document/c01414839 to help you test the Webcam

 

Let me know how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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saman4 Honor Student
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webcam light is on but camera not wroking

image1.jpeg

 

still this is not working

you can see in image

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webcam light is on but camera not wroking

@saman4

 

Thanks for keeping me posted

 

This seems to be a driver issue

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

The HPSA will automatically look for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

Click Updates in the My notebook pane

  1. Click Check for updates and messages to scan for new updates.

 Updates list in HP Support Center

  1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  2. Click the update name for a description, version number, and file size.
  3. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows 10 is up to date

 

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update , and select Check for updates.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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saman4 Honor Student
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webcam light is on but camera not wroking

you can see, no update here related webcam and not in windows update.Screenshot (22).png

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webcam light is on but camera not wroking

@saman4,

 

I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a system restore on the computer back to the date when the webcam was working fine.

 

Follow the steps in the below artilce to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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