Best of the Month – March ’14


Spring has many cultural connotations throughout the world — rejuvenation, revitalization and renewal come to mind. The HP Support Forum team spent the month of March revitalizing its commitment to building a superb technical support community.


In March 2014 the HP Support Forum saw more than 7 million total visitors, including nearly 1 million from mobile devices, a monthly increase of about 400,000 mobile visits from March 2013.


Our Experts have worked hard this month to provide accurate support content in a timely fashion.


Top Contributor


One of the HP Support Forum’s most prolific problem-solvers is Dean Paul_Tikkanen. For the seventh month in a row, he is the Top Contributor. His personal numbers stood at the top of the monthly metrics list: 1,504 total posts, 383 Kudos and 263 solutions (March 1–26, 2014).


A forum volunteer who worked in personnel for the Red Cross after serving two decades in the U.S. Coast Guard, Paul has become an anchor in the community. As part of our spring-cleaning efforts to locate and address unread posts, we came across this thread on wireless networking. It originated two years ago and has now been viewed by more than 14,000 consumers.


Best of the Month


All good people have one thing in common. They solve problems. In the spirit of resolving issues and encouraging HP Support Forum volunteers to pitch in, our Best of the Month recognition for March 2014 goes to two community veterans.


RasterBlaster, who started posting in 2008, and Wes_Notebooks, a five-year veteran of the HP Support Forum, deserve recognition this month for their dedication to improving HP product-support documentation.


Professor RasterBlaster and PhD Student Wes_Notebooks are both part of HP’s content group. In their roles with HP, they are focused on improving product documentation, ensuring HP product specifications are up to date and accurate. They are dedicated to finding missing product-support information and clarifying any ambiguities that may arise within the HP Support Forum community.


To that end, RasterBlaster and Wes_Notebooks spend substantial time on the forum’s internal boards communicating with HP Experts to identify issues pertaining to missing or unclear product documentation and working to improve the customer experience by clarifying content and getting information back to the community as fast as possible.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation