• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
ThatGarenGuy
2,389

movie.jpgThis is a great exchange between HaggisCat and sungeb working towards a fix to a DVD issue. Sungeb needed new MediaSmart software. HaggisCat recommended the download of CCleaner in order to completely un-install the old version of MediaSmart prior to installing an updated version. 


HaggisCat downloaded the newest version of MediaSmart to make sure it worked prior to actually making the suggestion. Very nice! 


Sungeb followed the steps, using the programs that HaggisCat recommended. Blu-Ray was playing again and all was good at the movies. Thanks HaggisCat!


For the full thread, please click here

1 Comment
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.