3 weeks used, 5 months defect, warranty?

[Bouchra7]

Hello all, kindly advise! How can I make use of the legal warranty of the first 6 months?

What to do when your laptop is not even 6 months old, is defect after not even 3 weeks use, and has been sent for repair, after 7 weeks returned to you, then you find out the issue has not been solved laptop still not starting, then sending it to HP support, and now again waiting for it.. I want a new system or money back. There is a legal warranty within the first 6 months. Has anyone done this before? How can I request this? 

[Kumar0307]

@Bouchra7, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Kindly reach out to the HP Technical Support team in your region who will be able to assist you better with service related issues. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Bouchra7]

Kind of you for answering my message. I have already contacted them and before knowing that there is a legal warranty I have asked them to give me a new system or money back. This was not possible they said. So I have sent my laptop back for repair again.

It is only now that I figured there is a legal warranty so I contacted HP support. They again said it is not possible to return the laptop and get a new system or money back. Only a repair. Therefor I am asking here if someone has applied the legal warranty before and wondering how I can do this too. I paid 1800 euro for not even 3 weeks use. The laptop is 6 months old now starting from today.

Where can I find help in this matter? I have emailed, I have called, I have used the contact form, all are saying there is no legal warranty. But HP is saying on their website there is a 6 months legal warranty....

[Kumar0307]

@Bouchra7

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!