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msjeri
Level 1
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Message 1 of 3
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Absolutely Poor Customer Service

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While typing this post, I have been on the phone with HP (this time) for 91 minutes.  Not only is this my third time but I have been transferred to just about every dept in HP. 

 

ALL I WANT IS A REPLACEMENT AC ADAPTER FOR A REPLACEMENT ONE THAT WENT OUT IN LESS THAN 6 MTHS.

 

Now after 3 calls, 94 min (mind you, I am still on hold), the agent asked me for a p/n that I gave him 45 min ago that he says was not good #.  Now he is saying he can't find product and I'm looking at it online. 

 

I have 3 HP computers.  I will NEVER BUY ANOTHER ONE because of this experience.  So for $50...you lost a valuable customer.

 

96 min and burning up mad..

2 REPLIES 2
Gangles
Level 7
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Message 2 of 3
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Thanks

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I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
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disgruntled_too
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Message 3 of 3
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I have the same problem - they won't even talk to me about it because the computer was not purcahsed in the US (seems like a pretty easy problem to advise on). So let me know if you get satisfaction.

 

If you have not been fixed, then maybe, as users, we might have a bit more power collectively rather than seeking recourse individually???

 

P.S. I really don't understand the mentality of a company who would lose 'otherwise happy' clients over something so silly as a faulty charger.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation