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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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HP Recommended
hello
I haven't been able to log into my HP Dasboard for several days
what happened?
HP Recommended
Welcome to the HP User Community.
If you could not log into your HP Account, you could not "be here" in the Community.
Reference
HP Account - Login / Dashboard
Notes:
- Log into your HP Account if / when you need central access to your device information, including the ability to update your personal information.
- Printers ever subscribed to Instant Ink might resist being removed and will remain in the list.
HP Support Personal Dashboard Resource Guide
====================================================================================
If, instead, the issue is that you cannot open the Home Page for your device,
Example
HP Pavilion 17.3 inch Gaming Laptop PC 17-cd2000 (2P0M5AV)
(then)
The home page opens from my location / region.
This means nothing to you, of course - it does mean the website is at least available and not completely "gone".
If this (or another support site / website) does not open in your location,
Try / Consider...
- The website might be blocked by unknown issue - "blocked" is not the same thing as "lost" or "clogged" due to (for example) corrupted cookies or cache.
- The website might be cleared by removing (deleting) your cache / cookies in your web browser (and restarting the web browser)
- Your network might benefit from being restarted (computer, router)
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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HP Recommended
HP Recommended
OK -
We cannot help with signing into the Dashboard - it requires knowledge and access to your private information that non-HP members of the Community cannot access.
I can - and will - bump a request to our moderator group.
Request for Review – Please Read
I have submitted a request to our Community moderators for a review your question / concern.
Worth Noting
- Our Community is not an HP business group.
- We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
- Our request for assistance on your behalf does not influence the outcome: Our request is not a magic back door into HP Support.
- The time frame (how long it takes) for a response is not controlled by the Community.
- If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you.
Important
- Do not contact random numbers posted in a public or private message by “new members”. Vermin are looking for victims – don’t be next.
- Please do not post any personal or case information here - we cannot make use of the data.
- Posting personal information at a public site is NOT a good idea.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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HP Recommended
HP Recommended
You are welcome.
If you have a current active Warranty , you can contact HP Support for the purpose of submitting a case using the usual methods (explained later in this message).
If the case cannot be opened - perhaps due to the original warranty having expired and the extended warranty not having been fully registered - (then) you won't be able to submit a case.
You could also try submitting a Warranty Dispute form (explained later in this message).
Warranty Dispute will not help with you not having access to your HP Dashboard.
If you cannot submit a case and none of the other options work as described,
Wait here in the Community for an agent to respond to your question.
========================================================
HP Support – Hardware / Technical Support for Devices in Warranty
Short Version
Registered Devices in Warranty: Select a method and contact HP Support…
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
Reminders - READ
- Case submission to HP Support is available to those whose devices registered and are still in Warranty.
- Some regions display phone / chat contact information only after the case is submitted online
- Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
- If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
- HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those no longer used by HP since the move to “online” case submissions – might have been hijacked. Do not be a victim. Be Careful.
=====================================================================
HP Support - Details / Long Version
Out of Warranty? What to do...
For those of us who are "Out of Warranty", submitting a case to HP is not an option.
Open your device Product Home > Select Categories How-to and Troubleshooting to find help for common issues.
HP Support does not generally provide free service for out-of-warranty devices.
Our Community is not HP Support; we do offer online help free of charge.
Reminder
When you submit your question to the Community,
- Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
- Tell us what you have tried to fix the problem.
- As best you can, describe the issue for which you are seeking our help.
Still want to speak with an HP support agent?
Where supported,
OPTIONAL >> Purchase a service contact.
Example:
SMARTFRIEND SERVICES
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
HP Technical Support – Contact Information
Submit a case for Warranty Support / Repair to HP Support.
- Submit information / case online
- Sign in or continue as a guest
- Some regions display phone / chat contact information only after the case is submitted online
Select a method and contact HP Support…
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
>>> HP Support on Facebook >>> HP on Facebook
---------------------------------------------------
Some regions offer WhatsApp
NOTE: Submission Checks the device warranty status
Covered regions –Check video at minute 2:08
Video: WhatsApp - HP Support
NOTE: There might be delays – read the FAQ
---------------------------------------------------
In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent
---------------------------------------------------
Open homepage for HP Community > Hover mouse over Support
Beneath Support Resources > Contact Us
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Product Registration
Register your product during first setup or soon afterwards
READ >> Register HP Product and Registration FAQ
Have a Care Pack Warranty that needs to be Registered?
HP Care Pack Registration Page
Warranty Check
Check the Warranty on your product
Warranty Check – Single or Multiple Devices
NOTE: Warranty date is updated after purchase and registration of the device.
If the device is not registered, or if there are other issues, submit a Warranty Dispute form.
NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
Reminder: Online database results do not impact the actual contract.
Warranty Dispute
If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
HP Customer Support - Product Warranty Check
Select your Region / Country
Enter the necessary information
Have your receipt / proof of purchase available.
HP PCs, printers - Dispute a warranty status
How-to Instructions – includes Video
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
HP Limited Warranty Statements (General Information)
Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.
- HP Limited Warranty Statements | HP® Official Site
- HP - Global Warranty and FAQs
- HP PCs - Damage Not Covered by the HP Standard Limited Warranty
HP Repair Status
Requires Service Order number / Serial number
Reminder: Do NOT any post private information in the Community.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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HP Recommended
HP Recommended
OK..I understand you are angry - I have done what I can by passing this to our Community moderators for review and escalation.
For myself, I shall withdraw.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Dragon-Fur
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
