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02-03-2009 07:14 AM - last edited on 02-03-2009 08:45 AM by DaniW
This mail is regarding the Case Id: as i am facing lot of trouble with my Laptop.
My name is Anuj Datta and i have purchased the hp laptop dv series, so i can work and as HP is the best brand, but from the starting i am facing lot of difficulties. as you can check the case numbers.
First the laptop was submitted to the Gurgaon service center case number , as the frame need to be changed, i got the laptop back after 15 days.
so this was the very poor service and within just two months i have to changed the frame of the laptop that is the worst part.
Now again, after three months i am submitting the laptop to the same gurgaon service center, now case id
1. two usb port is not working
2. optical drive is not working properly it is not accepting RW DVD and giving very weird sound while running the CD\DVD.
3. Battery is not holding the charge not more than one hour.
4. proble with the operating system and speed of the laptop is very slow.
5. Operating system hangs up.
So, this kind of problem i am facing with my laptop, as presently it is under warranty so i can replace it
if it would not be under warranty then i have to pay for it.
People take laptop for their convinence, but i took the laptop for the problems nothing else.
I hope HP will take care of this issue and replace my laptop and give me the new one , as within 6 months i am facing lot of trouble with the laptop.
Consider this as a request, otherwise i need to escalate this to mainoffice of HP in America.
Waiting for hear from the HP
Thanks in Advance
02-03-2009 08:53 AM
Thanks for your post
This a user to user support community and this section is for feedback about the forum.
I edited your post as you should never post personal information such as case number phone number and personal email which I have removed.
Since you have a valid case number you will need to contact hp in India at the following link and ask to speak to a supervisor. Please reference the case numbers you have in your possession.
02-03-2009 10:44 PM
the link is very helpful above
than searching all over for it
for suggestion save it to your favortie or boomarks
easier that searching all over for it
good points or advice..
Aslo if the questions or issues solved please check it
Thanks and you are welcome _____ Rick
02-07-2009 03:39 PM
It's nice to see some questions from positive people that take the time to give the tech enough information to do his job. Thanks to you, Anuj23, for inquiring the way you did. Problems ARE solved here!!
(I'm sure I wont't be getting many "Kudos" from some people, but this is what a forum if for--feedback!)