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SV212121
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Changing Registered Account to a Student Account

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Salutations,

 

I'd like to change my registered account to a student account. However, when I originally signed up for my HP account, I used my student email address thinking it would automatically qualify me for student discounts. When I try to activate the student registration, I get an error message that "there is already an account associated with this email address." It then takes me to a screen to "sign in" and it won't let me sign in. 

 

How can I get a hold of someone to help me change my current account into a student account?

 

I've spent the last 20 minutes trying to chat with someone in customer service online and it always ties me to a product. I don't have a product. I have an account question. This has been incredibly frustrating.

 

Thanks in advance.

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Echo_Lake
HP Support Agent
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@SV212121

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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SV212121
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You did not respond to my post at all. I’ve already been to that link and couldn’t find a way to talk to someone. I’m having an issue with my account-not a service or device. 

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