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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-08-2017 06:34 PM

HP Recommended
Product: K6A93AA HP 3.0 PORTABLE DRIV
Operating System: Microsoft Windows 8.1 (64-bit)

I have tried to register my new Hp USB 3.0 External Portable Drive. On the package as HP px3100. Foreign-made lettering and numbers are always extremely small. I used a magnifying glass for the serial number and one number is an eight or six and I tried both and still not recognized. So what do I do return it to the Hp online store I purchased it from direct since it cannot be recognized by the company I purchased it from? I have an HP desktop, printer, and now an HP portable drive and I am through with HP after this.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2017 02:19 PM

HP Recommended

After being given the incorrect department by phone six times and even one number that did a survey for a medical alert to free Caribean cruise. I finally was transferred to a department of Technical support Dispatch.  There my terrible over one hour on the phone ended. It was in India but finally found a person who spoke English well enough that I could understand him and he could understand me. My product is finally listed as registered but I will never purchase another HP product even though at this time I own a desktop, printer and Portable hard drive all made by HP. Even the online site is hard to deal with. Good luck to all of you that have HP products.

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4 REPLIES 4

‎10-10-2017 06:21 AM

HP Recommended

Greetings @robertbel86, 

 

Thanks for the post.

 

I understand that you need assistance with registering the external HDD, is that right?

Not to worry, I will be glad to assist you. 

Are you facing any issues in using the drive?

 

If you are unable to register the HDD, please contact our phone support team for assistance. 

Click here to download the user guide of the HDD if you need assistance in using the drive. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

1 person found this reply helpful
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‎10-10-2017 02:19 PM

HP Recommended

After being given the incorrect department by phone six times and even one number that did a survey for a medical alert to free Caribean cruise. I finally was transferred to a department of Technical support Dispatch.  There my terrible over one hour on the phone ended. It was in India but finally found a person who spoke English well enough that I could understand him and he could understand me. My product is finally listed as registered but I will never purchase another HP product even though at this time I own a desktop, printer and Portable hard drive all made by HP. Even the online site is hard to deal with. Good luck to all of you that have HP products.

2 people found this reply helpful
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‎10-10-2017 02:32 PM - edited ‎10-10-2017 02:40 PM

HP Recommended

Thanks for the reply. 

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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‎10-10-2017 02:55 PM

HP Recommended

I am not sure why you did that when I explained it has already been taken care of and registered.

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