cancel
Showing results for 
Search instead for 
Did you mean: 
robertbel86
Level 1
5 4 1 0
Message 1 of 5
2,348
Flag Post

Solved!

Does Not Recognize Serial Number

HP Recommended
K6A93AA HP 3.0 PORTABLE DRIV
Microsoft Windows 8.1 (64-bit)

I have tried to register my new Hp USB 3.0 External Portable Drive. On the package as HP px3100. Foreign-made lettering and numbers are always extremely small. I used a magnifying glass for the serial number and one number is an eight or six and I tried both and still not recognized. So what do I do return it to the Hp online store I purchased it from direct since it cannot be recognized by the company I purchased it from? I have an HP desktop, printer, and now an HP portable drive and I am through with HP after this.

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
robertbel86
Author
Level 1
5 4 1 0
Message 3 of 5
Flag Post
HP Recommended

After being given the incorrect department by phone six times and even one number that did a survey for a medical alert to free Caribean cruise. I finally was transferred to a department of Technical support Dispatch.  There my terrible over one hour on the phone ended. It was in India but finally found a person who spoke English well enough that I could understand him and he could understand me. My product is finally listed as registered but I will never purchase another HP product even though at this time I own a desktop, printer and Portable hard drive all made by HP. Even the online site is hard to deal with. Good luck to all of you that have HP products.

View solution in original post

0 Kudos
4 REPLIES 4
Chimney_83
Retired
Retired
8,121 8,112 488 954
Message 2 of 5
Flag Post
HP Recommended

Greetings @robertbel86

 

Thanks for the post.

 

I understand that you need assistance with registering the external HDD, is that right?

Not to worry, I will be glad to assist you. 

Are you facing any issues in using the drive?

 

If you are unable to register the HDD, please contact our phone support team for assistance. 

Click here to download the user guide of the HDD if you need assistance in using the drive. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

0 Kudos
robertbel86
Author
Level 1
5 4 1 0
Message 3 of 5
Flag Post
HP Recommended

After being given the incorrect department by phone six times and even one number that did a survey for a medical alert to free Caribean cruise. I finally was transferred to a department of Technical support Dispatch.  There my terrible over one hour on the phone ended. It was in India but finally found a person who spoke English well enough that I could understand him and he could understand me. My product is finally listed as registered but I will never purchase another HP product even though at this time I own a desktop, printer and Portable hard drive all made by HP. Even the online site is hard to deal with. Good luck to all of you that have HP products.

View solution in original post

0 Kudos
Chimney_83
Retired
Retired
8,121 8,112 488 954
Message 4 of 5
Flag Post
HP Recommended

Thanks for the reply. 

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

0 Kudos
robertbel86
Author
Level 1
5 4 1 0
Message 5 of 5
Flag Post
HP Recommended

I am not sure why you did that when I explained it has already been taken care of and registered.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation