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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-08-2019 10:11 PM

HP Recommended
Product: Pavillion Gaming Laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/Mdm,

 

I have been trying for two days to submit a dispute over my warranty. I purchased my  laptop on the 6th Sept 2019, but in the HP server, my standard warranty only left with about 2 months (8th Nov 2019). I have the original sales invoice showing the date that I bought the laptop. I have took a photo and filled out the dispute form, but everytime I try to submit the form, it always bring me to the  page that tells me that the support site is unavailable.

 

I would really appreciate some assistance to this matter.

 

Best Regards,

Kenneth

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2019 08:20 AM

HP Recommended

@kahg

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

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2 REPLIES 2

‎09-09-2019 03:24 AM

HP Recommended

Hi

Flush your browser history/cache, post the link for us to check.

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‎09-09-2019 08:20 AM

HP Recommended

@kahg

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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