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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2018 08:28 AM

HP Recommended
Operating System: Chrome OS

When I'm trying to access my live cases I get the message "permission denied". When creating new cases there is this error message "Organization Account is not setup. Please setup organization account before continuing.", but the case comes through and I get an email confirming that a case has been created. If I try to access that case I'm still getting access denied. And the older cases (a month or so old) I can't see at all anymore. Anyone have any answers to why, or even better how to set up that organization account?

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‎02-14-2018 09:51 AM

HP Recommended

@bhs_stat

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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