HP SmartFriend

[sdawes52]

In September 2022 I signed up for the HP SmartFriend Services and received email conformation from HP Customer Care which shows the contact number for support to be used in the UK. I now find I no longer require this service and have phoned the number to cancel, but the call  goes to a pre recorded message that states "Due to unforeseen circumstances we cannot service this call at this time, please try again later". I have tried the number several times over the recent weeks and still get the same message. I have raised a support case and phoned tech support on the normal UK HP support number and they do not know how to contact SmartFriend Services either and have closed the support case. I tried HP Sales and they tried to transfer me to the correct department which resulted in the same pre recorded message, so they are of no help either. Sent several emails to HP Customer Care and have received nothing back.  I have been on all the web pages and links concerning HP SmartFriend and can find no other contact information. I am still being charged £10 a month for something I do not require, so can someone please tell me how to go about contacting HP Customer Services to cancel this contract.

[Dragon-Fur]

@sdawes52 

Welcome to the HP Community User Forum.

We cannot help directly -- I can certainly ask that someone take a look.

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Reference

SMARTFRIEND SERVICES

• Out-of-Warranty Supports – Purchase Options
• Open the SmartFriend Data Sheet - Contact Information 

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[Anand_Andy]

Hi @sdawes52,

Welcome to the HP Support Community

I understand you need information on canceling HP Smart Friend Services. Not to worry I will help you to get a resolution to resolve the issue.

Cancellations may be made by calling the support number provided in your order confirmation email. If you are not able to reach a support agent then,  I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sdawes52]

Thanks for the response Andy, but I have tried this course of action with no success, more detail in your email I replied to. It is getting frustrating that no I have contacted in HP support wants to take ownership of this issue.

[Nal_NR]

Hi @sdawes52

Welcome to the HP Support Community. 

Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers/phone and Address). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

[Nal_NR]

Hi @sdawes52

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.