@Iheff85
Contact the merchant with whom you placed the order.
For example, if you purchased the device from HP Store, contact the Store / Store Customer Service.
New Product? Need Help? HP Online Store – USA – Customer Service
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Customer Service - Examples
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
OR
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy
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