How do I file a complaint?

[roseteresasot]

Alright, I'm at the end of my rope. My laptop stopped working 4 days before my warranty expired, and the closest HP approved repair store was over an hour drive from me. I couldn't make it in time, as it was the beginning of the work week. I tried their diagnostic checks, I searched desperately for a number where I could explain my issue to someone, I spent a good hour mindlessly trying to work with the virtual assistant, posted on this forum, etc. etc. No luck. Still can't find a way to reach someone who can help. By now my warranty is expired, and the only advice I'm getting is to extend my warranty. No. The product failed days before my warranty was up. I'm not giving HP more money.

Can someone direct me toward the place I can file a complaint with HP, or will I need to go right to the Better Business Bureau? I'd prefer to give HP the chance to fix this, but my patience is thin at this point.

[Dragon-Fur]

@roseteresasot 

Welcome to the HP Community.

Yes, you can file a comment / complaint:

HP.inc CEO Contact via Email

What happened?

The problem appears to be one of timing.

Product was clinging to its last days of Warranty

The online case was not submitted to HP Support (or was otherwise delayed when you did submit the case)

Warranty expired out from under you

There might be a question of whether the issue would have been covered by Warranty.

What?  Standard "free Warranty" is limited.  Not every issue is included.

If you wish to do so (before you issue your complaint letter), read the Warranty information (links near the end of this message).

What to do?

We can provide information.

We are not HP Support and we cannot submit a case for you.

We can send your comments to the Community Moderators for Review.

I will do that.

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HP Support - Technical Support for Devices in Warranty

Reminders

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.
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Out of Warranty?  What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

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Post New Question

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Submit a case for Warranty Support / Repair to HP Support. 

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
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Select your region and follow the prompts

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 UK >  HP® Customer Support - UK

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

NOTE:  There might be delays – read the FAQ

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

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Check the Warranty on your product

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       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

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Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

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• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
• HP - Global Warranty and FAQs
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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• HP Repair – Check Service Order Status

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

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[Kumar0307]

@roseteresasot, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!