Hp Notebook repair service

[ngeasiaaa]

Hey guys I was gifted a hp laptop for Christmas, Which was three months ago. I got a green screen on February 19th and then my laptop wouldn't boot up/ was turning on then off. I still had a 9-month warranty so I sent it to a hp service center near me that was around March 3rd. They SAID it would be ready on March 15th then called and said they fixed it but now they called and said it wouldn't be ready till April 15th. That's an entire month later, I have considered maybe they are waiting for a part because I have checked repair status and it says part pending but why would they say it was already fixed then? Is Hp's service just terrible or is there something actually wrong with my computer because I looked it up and people say hp customer service is the worst and I need to know am I ever getting my laptop back???

[Dilip_18]

Hi@ngeasiaaa,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Laptop and looking for the status on the repair. I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

An email will be sent to you with status updates once repair is done. You will also receive text messages for shipment updates. 

You can also check the status of your order by going to www.hp.com/repair 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[ngeasiaaa]

Thank you for the advice I appreciate it, I have checked the repair status multiple times a day and I know the status of my repair "part pending" the only difference is now I have to wait a whole month later and I was supposed to receive a loaner but never did. I am not comfortable with waiting this long I need my computer for School.

[Dilip_18]

Hi@ngeasiaaa,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers for Loaner and they should be able to sort this out. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[ngeasiaaa]

Thank you for the help

[Dilip_18]

Hi@ngeasiaaa,

Thanks for the reply. I appreciate your time and effort.

Feel free to contact us in future if you need any assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[ngeasiaaa]

UPDATE: So first the date was March 15 then April 15 and now order status says it's repaired and on its way, I guess I should be happy. Except that yesterday at like 11 am they said they were waiting for a mainboard and now it's just magically fixed? I don't understand. I feel like they didn't actually repair it and that I'm gonna have to call them back to complain...fingers crosses that its fixed guys.

[Dilip_18]

Hi@ngeasiaaa,

Thanks for the reply. I appreciate your time and effort.

Good to know that the repair is completed and the issue is resolved.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[ngeasiaaa · Accepted solution]

HEY guys, I just wanna update yall on my repair status I got my laptop back and it seems to be working correctly I am VERY happy with Hp's service and I just want yall to know even though some peoplel have had bad experiences with Hp, They still have good service on some occasions

[Dilip_18]

Hi@ngeasiaaa,

Thank you for responding, I appreciate your time and effort.

Good to know that the repair is completed and the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!