I returned a laptop 2 months ago. Still no refund!

[Joel59]

I purchased a laptop in November and returned it to HP for a refund inside the 30-day window. I barely touched the laptop. HP initiated the return on Dec. 15. It has now been almost 2 months, and there's been no refund and no status update. I've contacted HP multiple times. No progress. No explanation. This is nearly $1,000. That's real money.

I appreciate it takes time for a refund to be issued. I get it. I really do. But I also need HP to appreciate that there exists some form of recourse against a company that simply pockets money like this -- as if the customer will just write it off.

Just looking for some actual help from an HP rep.

Signed: Unhappy and losing patience.

[Echo_Lake]

@Joel59

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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