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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
DaveUt
New member
2 1 0 1
Message 1 of 3
162
Flag Post

Is the order status broken on HP.com?

‎12-18-2020 05:43 PM

HP Recommended
Product: Envy 15
Operating System: Microsoft Windows 10 (64-bit)

Is the order status broken on HP.com? Is my order stuck in limbo? I ordered a laptop several weeks ago and my order status is "Processing" and/or "Order Confirmed". The "To Ship" date was yesterday 12/17 but the status has never moved from the first one. I haven't received any emails about delays or builds or shipping and I can't get any useful information from Rose. What should I do? At this point I'm just assuming a mysterious box will arrive on the doorstep sometime in April...

2 REPLIES 2
murpjf88
New member
1 1 0 0
Message 2 of 3
Flag Post

‎12-18-2020 07:01 PM

HP Recommended

HP is broken. I ordered my laptop October 10th and it didn't ship until December 11th. Now, it's stuck in Memphis, Tennessee in customs hell for the past 7 days. I wouldn't expect your laptop for another month or so.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 3 of 3
Flag Post

‎12-21-2020 02:08 PM

HP Recommended

@DaveUt

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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