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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2020 05:43 PM

HP Recommended
Product: Envy 15
Operating System: Microsoft Windows 10 (64-bit)

Is the order status broken on HP.com? Is my order stuck in limbo? I ordered a laptop several weeks ago and my order status is "Processing" and/or "Order Confirmed". The "To Ship" date was yesterday 12/17 but the status has never moved from the first one. I haven't received any emails about delays or builds or shipping and I can't get any useful information from Rose. What should I do? At this point I'm just assuming a mysterious box will arrive on the doorstep sometime in April...

2 REPLIES 2

‎12-18-2020 07:01 PM

HP Recommended

HP is broken. I ordered my laptop October 10th and it didn't ship until December 11th. Now, it's stuck in Memphis, Tennessee in customs hell for the past 7 days. I wouldn't expect your laptop for another month or so.

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‎12-21-2020 02:08 PM

HP Recommended

@DaveUt

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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