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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2020 05:43 PM

HP Recommended
Product: Envy 15
Operating System: Microsoft Windows 10 (64-bit)

Is the order status broken on HP.com? Is my order stuck in limbo? I ordered a laptop several weeks ago and my order status is "Processing" and/or "Order Confirmed". The "To Ship" date was yesterday 12/17 but the status has never moved from the first one. I haven't received any emails about delays or builds or shipping and I can't get any useful information from Rose. What should I do? At this point I'm just assuming a mysterious box will arrive on the doorstep sometime in April...

2 REPLIES 2

‎12-18-2020 07:01 PM

HP Recommended

HP is broken. I ordered my laptop October 10th and it didn't ship until December 11th. Now, it's stuck in Memphis, Tennessee in customs hell for the past 7 days. I wouldn't expect your laptop for another month or so.

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‎12-21-2020 02:08 PM

HP Recommended

@DaveUt

 

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