Language problems

[tuanca]

I am living here in California, United States.

Yesterday, I was on the chat with HP Technical Support. He was an Indian from India. He seemed to be a great technical supporter, and he handled the problem I've been having from a to z. That's great for someone who has trained to handle such problems.

Anyway, here is the story. Believe me, if HP WILL AND CONTINUE TO SUPPORT WITH SUCH CRAPS, I WOULD NOT BUY A COMPUTER FROM THAT COMPANY ANY TIME IN THE FUTURE.

While I was on the chat with an HP Technical Supporter, his name was Kiran Babum. He appeared to be a nice, helpful and  professional  person who I can be chatted with. Then we were on the chat for maybe 15 minutes, and he told me if I want to speak with his supervisor. A movement later, the one who is claimed the supervisor called me, and I believe he was trying to explain to me what was going on and what need to be done with my laptop. Therefore, the situation I was in was I could not understant one word he said in English (I wish I could speak in Indian). Then he put me on hold for maybe 5 minutes (he may need to turn a page in a dictionary) and started the conversation with me again (I still could not understand one word he said), then he put me on hold again for around 5 minutes (searching in a dictionary again I guess) and he started to speak with me again. This time I still could not understand one word he had tried to explain to me. Then finally he told me that he'll call me back in a couple hours. When I went back to chat with the tech supporter who was still online with me. I started to ask him if the suppervisor would call me back. He positively said that, "NO" Then he told me he would arrange someone will call me tomorrow.

However, I believe this problem HP NEEDS TO TAKE IT AS A CONSIDERATION AND IT NEEDS TO BE TAKING CARE SERIOUSLY.

Thank you for reading my post,

Best regard,

Tony Tran

[SandyD]

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