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‎04-20-2022 10:32 AM

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I ordered a laptop on March 23, it was estimated that it would be delivered April 15. I got an email saying it was fully shipped on April 6 and a tracking number. The tracking number is still pending, hp said it may be late. Anyone else have this problem? How long did it take to finally receive your order?

4 REPLIES 4

‎04-21-2022 07:23 AM

HP Recommended

Hi@Hannah74,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking to track the status of the laptop order. I apologize for the Inconvenience.  

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

 

Click on this link to check the status of the order from HP Store using the link https://www.hp.com/us-en/shop

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎04-25-2022 06:52 AM

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Our Laptops must be in the same **bleep** place.  It is ridiculous that this has not moved since April 1st. I will never purchase another lap top from HP.... I ordered my laptop on March 16th and still have yet to get it. I could have gone to costco and gotten one that was just about the same and had it the same date. I am still waiting and they have yet to be able to update me on when the computer will be sent out or even on it's way. I am beyond furious

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‎04-25-2022 07:06 AM

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I found this link about what our rights are. I’m not sure if it will be helpful, but if my laptop hasn’t moved by May 6, I’m going to contact hp with this info. It doesn’t seem like they can legally keep my money if they haven’t delivered in their promise.


https://consumer.ftc.gov/articles/what-do-if-youre-billed-things-you-never-got-or-you-get-unordered-...

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‎04-25-2022 07:13 AM

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THANK YOU for this!  I will be doing the same thing, 

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