No assistance from HP support - Any ideas?

[Charlotte88_]

I have tried to contact HP support multiple times in the past 3 weeks. 

My laptop arrived faulty (trackpad), I didn't notice the fault within the 14 day return window because I was using an external mouse. I went through the motions with the social media support and did bios updates etc. The problem still persists. 

I was offered a repair by Elcare Nordic - this is absolutely not a reputable company. Please humour yourselves by looking at the reviews of this company. 

Condering that the laptop arrived faulty, I should be entitled to a replacement. However, HP support is now ghosting me. I get no response on social media (Whatsapp/Twitter/etc.) and no response via email. What are my options?! I have already reported this company to trading standards, but I am now at a loss of what to do next. Any ideas? 

[Dragon-Fur]

@Charlotte88_ 

Welcome to the HP Community Forum.

We cannot intervene with HP Support -- and we never respond to comments about having reported HP (or any company) to any authorities.  Why?  There is no point and our Community does not speak for HP.

Not sure about "Ghosting" -- perhaps the Warranty Repair process is different in your region.

Where I am located, we submit a case to HP for Warranty repair.

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

I've never been ghosted -- I guess it's possible.

I have been told No -- not the same thing, of course.

What can the Community do?

Not much - already said: 

You've moved beyond the scope of our Community having reported the company to the authorities.

I can -- and will - pass along your concern to our moderator team for Review and possible Escalation.

Request for Review – Please Read

I have submitted a request to our Community moderators for review and possible escalation of your question.

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[sandytechy20]

@Charlotte88_

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.