Notebook repair delayed for the next month, no explanation or call beforehand.

[Zairno]

Hello, the repair on my notebook has been delayed for a month with no explanation, call, or reasoning. Not even an email. I only used the warranty repair through HP on the vice i’d get it back no later than 10 days. Ironically, the day it’s supposed to be fixed and shipped back to me, a couple minutes before FedEx closes they send me a text stating it has been delayed till 11/26/2021. They give me the phone number to contact “HP INVENT” and upon calling, It says I cannot connect or call this number. Now i’m stuck without an important computer that I use for work and class. I’m highly disappointed, enraged, and this has me most likely never buying an HP laptop again. 

[Echo_Lake]

@Zairno

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Community.

[Zairno · Accepted solution]

Took the initiative with getting a case manager myself a couple days ago and got offered a replacement laptop and my hard drive recovered for free today. Thank you, no other assistance needed.

[Zairno]

Echo_Lake, if you could please look at my recent post and help me get the help I need I'll be thankful.