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Sken72
New member
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Message 1 of 3
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Flag Post

Online Purchase Missing

HP Recommended
Laptop
Microsoft Windows 10 (64-bit)

I recently purchase a HP laptop on HP Official Online store in Shopee and the laptop was missing when the box arrived. 

I have raised dispute and seek help from both HP online store and Shopee but no progress on my claim after more than 2 weeks now. I was even asked to send back the empty box for investigation but to still no reply yet.


HP only offered me a Bluetooth headset as compensation for my RM3,500 worth lost for the missing laptop. I don’t think this is relevant, as I want a refund of the missing product.

 

I am another victim among many and hope someone in this community can advise what else can I do to get HP to not sit there and push the responsibility away. 

thank you. 

2 REPLIES 2
Prométhée
Level 16
Level 16
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Message 2 of 3
Flag Post
HP Recommended

Hello
sorry, here we can not process this type of request, it is necessary to see with the services concerned directly
It is difficult to think that an empty box left HP, I dare to hope that it is verify!
If there is a problem between HP and the delivery man, it will be complicated
in my opinion you must turn against the delivery service!
I don't see how Hp can refund something when it has been sent, and there is nothing to prove that your package was empty
It would be a little easy, I order, I say that there is nothing, and I am reimbursed, put yourself at their place ..

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

HI@Sken72, Welcome to the HP Support Community!

 

We'd love to have you join us as an HP new computer owner.  Smiling.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order / information you seek

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation