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AK240
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Order waiting stock

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HP Spectre x360

Hi, I ordered a laptop from hp store UK. When I placed the order it says that the product is in stock and the Estimated delivery date was today which is 05/10/20. I checked the order status and on my phone, it says 'packing' but when I checked on the computer it says 'waiting stock'.

I need the laptop on an urgent basis and only reason i ordered from hp was that it was available and delivery within two days but i guess they giving wrong information about availability and making me pay.

I'm a student and I need a laptop to work on it and can't wait a month or so. Anyone can help me? Because if it will take a long time I wanna cancel my order and buy another laptop somewhere else. Also, I don't get it why the website said it was available and when it comes out of stock I have to wait. Why the store sells something which is not available and Misleads the consumer by giving incorrect information about the availability. 

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Betty0610
HP Support Agent
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@AK240

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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