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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-23-2017 11:29 AM - edited ‎09-23-2017 11:34 AM

HP Recommended

I have tried loging into my hp account numberous amounts times today only to fail. When I log in a service message pops up saying:

 

"Your account is already registered in Kingdom Store, you cannot access the store in a different country. Please visit your country login page or contact us if you want to migrate your account to a new country"

 

I messaged HP Twitter Support an hour ago and they still havent got back to me.  Please help this is really annoying me.  Image below shows error message.

 

 Capture.PNG

 

 

2 REPLIES 2

‎09-23-2017 06:27 PM

HP Recommended

@acrd_jm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎09-24-2017 05:34 AM

HP Recommended
Thank you all I want is to be able to login to my profile on the webstore. Hopefully this issue can be solved asap as I urgently need to check the status of my order. I order a laptop from hp a couple days ago.
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