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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Jake_2
New member
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Message 1 of 2
132
Flag Post

Service order/Support Case closed???

HP Recommended
Envy 15 x360
Microsoft Windows 10 (64-bit)

I recently had to send my laptop in for repairs due to it not being able to boot correctly. I just dropped off the package today and when I got home I checked Support assistant to see if it updated. I go and find out that the case has been closed. Should I be worried? Will I get my laptop back repaired?? or does HP automatically close cases after one or two days. Also if they do they should change it to be closed only by the customers request or if the problem has been solved. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@Jake_2

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation